Damaged, faulty or wrong item?
That's on us. Contact us within 30 days of delivery with your order number and clear proof of the issue, such as a photo or video of the product. Once we've checked it, you'll get a full refund. Prefer a replacement instead? Just let us know. No need to send anything back.
Changed your mind?
No problem. You can return a product within 30 days of delivery, as long as it's unopened and unused, in its original packaging.
- Contact us via our contact page with your order number and the product you want to return.
- We'll send you the return address and instructions.
- Once we've received and checked the product, we'll refund the product price.
Return shipping costs for change-of-mind returns are paid by the customer. Opened or used products can't be returned for hygiene reasons.
How refunds work
Once your refund is approved, it's sent to your original payment method. It can take 5–10 business days to show up, depending on your bank.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Questions?
Reach out via our contact page.
