Refund policy

At SALT VANDAL we want you to be happy with your order. If something isn't right, here's how we sort it out.

Damaged, faulty or wrong item

Contact us within 30 days of delivery at support@saltvandal.com with your order number and clear proof of the issue, such as a photo or video of the product. Once we've checked it, you'll receive a full refund. Prefer a replacement? Just let us know. You don't need to send the product back.

Change of mind

You can return a product within 30 days of delivery, as long as it is unopened and unused and in its original packaging.

• Email us at support@saltvandal.com with your order number and the product you want to return.
• We'll send you the return address and instructions.
• Return shipping costs for change-of-mind returns are paid by the customer.
• Once we've received and checked the product, we'll refund the product price.

For hygiene reasons, opened or used products can't be returned for change of mind.

Refunds

Approved refunds are sent to your original payment method. It can take 5–10 business days for the refund to appear, depending on your bank.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the Australian Consumer Law.