Privacy policy
SALT VANDAL operates this online store. This policy explains how we collect, use and share your personal information when you visit our website, make a purchase or contact us.
Information we collect
- Contact details: name, email address, phone number, shipping and billing address.
- Order details: products you buy, payment confirmation and order history. Card details are processed by our payment providers; we don't store them.
- Device and usage information: IP address, browser type and how you use our website, collected through cookies and similar technologies.
- Messages you send us, such as customer service emails.
How we use your information
- To process, ship and support your orders, including returns and refunds.
- To communicate with you about your order and answer your questions.
- To send marketing emails if you've signed up. You can unsubscribe at any time with the link in every email.
- To improve our website and show relevant advertising.
- To prevent fraud and meet our legal obligations.
Who we share it with
- Shopify, the platform that hosts our store and processes payments.
- Our fulfilment and shipping partners, so your order can be delivered.
- Payment, email marketing, analytics and advertising providers that help us run and promote the store.
- Authorities, where required by law.
We don't sell your personal information.
Your rights
You can ask us to access, correct or delete your personal information, or to stop using it for marketing. Email support@saltvandal.com. If you're not happy with how we handle your request, you can contact the Office of the Australian Information Commissioner (OAIC).
Retention and security
We keep your information only as long as needed for the purposes above or as required by law, and we take reasonable measures to keep it secure.
Changes
We may update this policy from time to time. The latest version is always on this page.
Contact
Questions about your privacy? Email support@saltvandal.com.
